Dispatch and delivery
Shipping and returns, explained
Here is how orders are processed, dispatched, and packaged, and what to expect once your parcel leaves our store.
Processing and dispatch
Orders are checked and prepared for dispatch on business days. Once your parcel ships, you will receive tracking details so you can follow its progress until delivery.
Packaging standards
Each item is packed with care to protect it in transit. If something arrives damaged, contact our support team with photos of the parcel and product.
Returns
Eligibility, requests, and refunds
Eligible returns
Returns are considered for items in their original condition, with packaging and labels intact, within the return window stated on your order.
How to request a return
Contact our support team with your order number and a short description of the issue. We will reply with the next steps for your return.
Refunds
Once a returned item has been received and inspected, we will confirm the refund outcome with you. Timing depends on your payment provider.